Support
We're here to help with your account, courses, practice exams, certificates, and the Elite Training Academy mobile app.
Contact us
Email support@theelitecompany.com and we'll get back to you, typically within one business day.
To help us resolve your issue quickly, please include:
- The email address on your account
- The course or state you're working on
- A short description of the problem (and a screenshot if you have one)
Common questions
I bought a course — how do I start studying?
Sign in on the website or in the mobile app with the email and password from your account, then open your course from My Courses.
The mobile app won't let me sign in.
Use the same email and password you use on the website. If you just created your account, give it a moment and try again. Accounts and purchases are managed on our website; the app is for accessing courses you already own.
How do I reset my password?
Use the password-reset link on the sign-in page, or email us and we'll help.
Do you offer refunds?
See our refund policy.
Which state and license does my course cover?
Browse available courses on the Courses page, or use the Which license? helper.